Our company has been focusing on pre-sale and after-sale service to customers for many years, providing users with satisfactory solutions, high-quality products and perfect after-sales service is our consistent commitment to win the satisfaction of every customer.
Optimising programme design
We communicate with users patiently, understand the actual needs of users, to provide users with optimised and reasonable design solutions...
Spare parts guarantee
We guarantee to provide users with at least 10 years of spare parts service, to avoid the aging of equipment components caused by idle equipment...
Equipment upgrading and transformation
We fully consider the user in the process of enterprise development, production capacity, energy saving and other new needs, we provide you with new transformation programmes, saving your money...
Operation training service
When the equipment is delivered, we provide your staff with comprehensive training services in the use of equipment, maintenance, simple maintenance, and provide written documentation to avoid staff turnover caused by equipment downtime...
Incoming Material Testing Service
We have a perfect material testing centre, welcome new and old users to provide a variety of materials on-site test material...
Service flow
1、Pre-sale:
The establishment of the use of files, and customers to get in touch with the introduction of the factory technology and equipment related to the situation, to understand the needs of users, recommend the appropriate equipment, the implementation of the test material and the relevant technical preparations, improve the technical parameters.
2、Sale:
Provide users with relevant drawings, technical information, coordination of user equipment installation and construction, to inform the user of the production speed, production quality. Ensure that the user project progress and equipment manufacturing synchronous coordination. Handle emergencies, and maintain good communication with users.
3、After sale:
① sent to the user to guide the installation, responsible for commissioning until the delivery of use.
② responsible for the user's operation, maintenance skills training.
③Provide spare parts with good quality and price for a long time.
④ equipment warranty period of one year, within one year after acceptance due to equipment damage caused by the quality of the equipment itself, is responsible for free maintenance, such as faults caused by improper operation of the charge for the cost of labour, and the implementation of 48 hours of service and maintenance, i.e., in the receipt of the user's message within 24 hours of the first user's questions must be answered, such as can not be resolved over the phone, then in the next 24 hours rushed to the scene of the user to solve the problem.
4, the basic flow chart of the service:
